Service Tracker System
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PRODUCT OVERVIEW
Service Tracker System
Client: Union Bank Limited
The Service Tracker System is a smart monitoring platform designed to track and manage the status of internal and customer-facing service requests across departments. It enables financial institutions to track the progress of service tasks in real time, improve interdepartmental coordination, and ensure on-time delivery of services with accountability. The system increases transparency and operational efficiency through centralized dashboards and automated updates.
Client:
Union Bank Limited
Year:
2022
Category:
Banking Applications, Web
Location:
Dhaka
ROI:
50%
Product Information
Modules:
Service Request Logging
Task Assignment & Workflow Manager
Status Tracker & Timelines
Escalation & Reminder System
SLA Monitoring Module
Departmental Performance Dashboard
Completion Confirmation & Closure
Features:
Real-time service status tracking
Custom workflow configuration per service type
Automatic SLA countdown and breach alerts
Escalation triggers based on priority and delay
Department-specific analytics and efficiency reports
Email & SMS notifications for every stage
User-friendly dashboard for service managers
Permission-based task views and approvals
Exportable service logs for audit or compliance
Platform:
.NET Core, Angular, Microsoft SQL Server, Web API, integrated notification engine
