Enterprise Survey Platform
A Secure, Self-Hosted Platform for Intelligent Surveys, Reliable Data Collection and Actionable Analytics
Design advanced bilingual surveys, collect high-quality responses and transform complex data into meaningful insights while keeping complete control of organisational data and infrastructure.
- On-Premise Deployment
- English and Bangla Support
- Advanced Conditional Logic
- Enterprise-Grade Security
Overview
01
- Surveynix is a full-featured enterprise survey platform that enables organisations to design, publish, manage and analyse surveys through one secure and user-friendly system.
02
- The platform supports the complete survey lifecycle, from questionnaire creation and conditional branching to response collection, data cleaning, interactive analytics and report export.
03
- With on-premise deployment, English and Bangla support, role-based access and enterprise authentication, Surveynix gives organisations complete control over their surveys, users and data.
Key Features
- Visual Survey BuilderCreate and organise surveys through a user-friendly visual builder. Questions can be added, configured and reordered without requiring technical knowledge.
- Fourteen Question TypesCreate engaging questionnaires using Single Select, Multiple Select, Dropdown, Rating Scale, NPS, Slider, Ranking, Open Text, Fill in the Blank, Matrix Table, Constant Sum, Hotspot, Implicit Association Test and Image Choice questions.
- Conditional Logic and BranchingBuild personalised survey journeys using Skip To, Show, Hide and End Survey actions. Conditions can use AND, OR and nested logic for complex questionnaire flows.
- English and Bangla SurveysCreate survey titles, descriptions, questions and answer options in both English and Bangla. Respondents can select their preferred language before starting a survey.
- Response Collection and TrackingCapture complete response data with session tracking, start and completion times, partial response status, IP logging and anonymous response options.
- Data Cleaning and Quality ControlDefine reusable rules to identify low-quality or invalid responses. Flag responses for exclusion from analytics or permanently remove them when required.
- Analytics and ReportingAnalyse survey results through bar charts, pie charts, line charts, NPS gauges, hotspot heatmaps, word clouds, sentiment analysis and crosstab reports.
- User Management and SecurityControl platform access through administrator, creator and viewer roles. Organise users into groups, scope survey visibility and maintain a complete audit history of platform activity.
Benefits
Complete Data Ownership
Deploy Surveynix within organisational infrastructure and keep survey definitions, responses, user information and uploaded files under complete internal control.
Faster Survey Creation
Create professional surveys quickly using a visual builder, reusable configurations, bulk answer options and survey duplication.
Improved Response Quality
Reduce duplicate, incomplete and invalid responses through session tracking, duplicate prevention and configurable data-cleaning rules.
Actionable Insights
Convert response data into meaningful findings through interactive visualisations, NPS analysis, heatmaps, sentiment analysis, word clouds and cross-variable reporting.
Secure Organisational Access
Protect sensitive survey information with role-based permissions, group-level survey access, secure authentication, IP controls and immutable audit logs.
Highlights
- Fourteen question types for simple and advanced research requirements.
- Drag-and-drop survey creation with rich text, image uploads and answer randomisation.
- Advanced Skip, Show, Hide and End Survey logic with nested AND and OR conditions.
- Complete English and Bangla support across public surveys.
- Anonymous response collection, session tracking and duplicate prevention.
- Rule-based data cleaning and exclusion of invalid responses.
- Interactive charts, NPS analysis, heatmaps, word clouds, sentiment analysis and crosstab reporting.
- Microsoft Excel and CSV export for complete response datasets.
- Administrator, Creator and Viewer roles with group-based survey access.
- Secure on-premise deployment with OIDC single sign-on, audit logging and IP whitelisting.
Technology Stack
Client Success Story
Standard Chartered Bank
“ASD’s Complaint Management System has allowed us to handle customer complaints more efficiently and transparently. The categorization, escalation, and MIS reporting features have greatly improved our service quality and customer satisfaction. ASD’s support team has been professional and responsive throughout implementation.”
Eastern Bank Limited (EBL)
“By deploying ASD’s Complaint Management System, Eastern Bank Limited has been able to centralize customer complaints across branches and service channels. The system’s escalation and audit trail features ensure accountability, while its MIS reporting has provided management with valuable insights to further enhance customer experience. We are highly satisfied with the solution’s performance and ASD’s continued support.”
Frequently asked Questions
Q1: Can complaint workflows be customized?
Yes, administrators can configure workflows, categories, and escalation rules.
Q2: Does it support multi-branch operations?
Yes, CMS can consolidate complaints across multiple branches in a single system.
Q3: What reporting options are available?
The system supports MIS reports exportable in CSV, PDF, DOC, and XLS formats.
Q4: How secure is the platform?
It provides role-based access, a group security matrix, and full audit logs.
Q5: Can it integrate with customer survey data?
Yes, CMS allows integration of survey and mystery shopping reports into the system.
